Information

Quartech сompany policy in service and customer support

One of the most important objectives of Quartech staff is not only to install and adjust the system, but also to provide an impeccable level of customer service and technical support.

 

Our clients receive full support in the 24 hours, seven days a week format.

 

We are always ready to advise our clients by the phone or via e-mail. To solve the problem our specialists can go to the place of installation during one day in Moscow or in Moscow region, or within one or two days to other cities in Russia.

 

We can offer several options for technical support: from one-time-paid trips to a contract for permanent service.

 

After signing the contract the client pays only the subscription fee, and on the part of the company we can guarantee:

 

  • Free primary prevention activities when setting the equipment on subscription service
  • Regular prophylaxis of equipment
  • Free repair
  • Ensuring continuous work of the clients’ enterprise in case of equipment failure due to of the guaranteed free use of replacement fund
  • Free visit from the specialist for the repair of equipment
  • Consultations by phone
  • Informing client about the appearance of the new versions of software products
  • Free software updates within one version (except for cases of changes in the legislation of Russia)
  • Priority repair service
  • Help and advice when purchasing new equipment